You are guaranteed live arrival of all of our living things!
Should an item arrive dead, you are covered for that item!
If the shipment has been delayed by no fault of your own, you are covered!
DOA policy covers the dollar amount of items lost and may be used for a like coral or anything available in store. Your refund will be by means of store credit. Shipping is not covered under this DOA policy. DOA CREDIT may not be used in game events, auctions or with discount codes. DOA credit can only be used one time.
In order for the DOA policy to uphold, we must receive pictures of the DOA item either in the bag or in your tank, (WITHIN) 2 hours of your shipment drop-off.